Associated Occupation
351201: ICT Communications Assistant (ICT Computer Technician)

Occupation or Specialisation Addressed by this Curriculum
351201001: ICT Communications Assistant (ICT Computer Technician)

Alternative Titles used by Industry
 Application Support Specialist
 Call Centre Agent
 Computer Technician
 Customer Support Engineer
 Desktop Support Engineer
 desktop Support Technician
 Helpdesk Technician
 Information Technology (IT) Support Specialist
 Support Engineer, Information Technology

Curriculum Structure
This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:
Knowledge Modules:
 351201001-KM-01, Introduction to data communication and networking, NQF Level 5, Credits 15
 351201001-KM-02, Basic of computer architecture:hardware, NQF Level 5, Credits 30
 351201001-KM-03, Basic of computer architecture:software, NQF Level 5, Credits 30
 351201001-KM-04, Basic concepts of sustainable computer environment and green technologies,
NQF Level 4, Credits 10
 351201001-KM-05, Social Media and Digital Literacy, NQF Level 4, Credits 5
 351201001-KM-06, End User computing, NQF Level 3, Credits 6
 351201001-KM-07, Business communication and customer services, NQF Level 5, Credits 8
 351201001-KM-08, Ready for work standards, NQF Level 4, Credits 5

Total number of credits for Knowledge Modules: 109

Practical Skill Modules:
 351201001-PM-01, Install computer software and hardware, NQF Level 4, Credits 5
 351201001-PM-02, Troubleshoot computer and network faults, NQF Level 5, Credits 30
 351201001-PM-03, Maintain computer and network security, NQF Level 4, Credits 8
 351201001-PM-04, Provide support to end Users, NQF Level 5, Credits 30

Total number of credits for Practical Skill Modules: 73

This qualification also requires the following Work Experience Modules:
 351201001-WM-01, Respond to user enquiries regarding fault request, NQF Level 5, Credits 30
 351201001-WM-02, Set up equipment for users, check operating system performance and ensure
proper installation of cables and software, NQF Level 5, Credits 25
 351201001-WM-03, Process of maintaining computer systems and peripherals, NQF Level 5,
Credits 15
 351201001-WM-04, Identify the potential green technologies process and procedures for cost
effective application and create a sustainable computer environment to reduce e-waste, NQF Level
4, Credits 10
 351201001-WM-05, Maintain records of daily data communication transactions, problems and
remedial actions taken, or installation activities, NQF Level 4, Credits 20
Total number of credits for Work Experience Modules: 100

Entry Requirements
NQF Level 4 qualification